RESA Project
Connecting IT to Business Strategy
Team
Contact: Steven Bleistein, steven.bleistein@nicta.com.au, T: +61 2 8374 5518
Background
Worldwide, 40% of IT expenditure approximately $500bn, brings no return. The mission of the RESA Project is to help organisations ensure investment in IT delivers on desired business outcomes. To achieve this mission, we have developed the RESA approach.
RESA is a modelling methodology that translates complex organizational strategy into enterprise IT needs. RESA includes an interview process used with executive, business, and IT stakeholders that enables a systematic and semi-automated approach to build the model.
The RESA Project is currently developing a software tool to support the methodology designed for use by enterprise analysts, business analysts, and consultants.
Description
The RESA solution translates complex organisational strategy into enterprise IT requirements, and a program of implementation with associated risk monitoring. RESA empowers managers to drive their own strategic IT initiatives with confi dence. RESA explicitly integrates organisational strategy, business process modelling and IT requirements management within an organisation. RESA provides a systematic and repeatable process that keeps knowledge ownership within the organisation. The RESA solution is easy-to-use, and has been designed specifi cally with the needs of program managers and project directors in mind.
How it works
RESA supports the user through a business strategy-driven elicitation process that results in a graphical representation of business strategy, business context, business processes, and IT requirements. Through this graphical modelling it makes it very easy to validate IT requirements against business strategy. RESA uses the model to automatically develop a work program with a risk monitoring strategy, forming the skeleton of a project plan to achieve the strategic business vision. RESA Benefits
- Empowers managers to drive their own strategic IT initiatives with confidence
Integrates organizational strategy, business process and IT in a clear and concise manner - Provides a systematic and repeatable process that keeps knowledge ownership within the organization
- Enables effective change management and instant impact analysis in transformation projects
- Clarifies strategy even in cases where current strategy is difficult to articulate
- Reduces wasted time and expenditure
Typical RESA Customer Experiences:
Typical Customer Problems
• Inability to demonstrate business-IT alignment clearly.
• Unclear impact of changes in requirements, organisation, business process, or business strategy.
• Communication breakdown between business and IT managers.
• Lack of visibility of business managers into IT.
• Disconnect between business outcomes and IT initiatives.
• Cost blowout due to rework.
• Ad-hoc, non-repeatable processes.
RESA Outcomes
• Successful IT projects that meet business outcomes.
• Return on IT investment.
• Dramatic reduction of delivery time.
• Empowered managers who drive initiatives intenally.
• Internal ownership of initiatives.
• Closes the communication gap between business and IT.
• Systematic, repeatable processes with automated support.
Service Offerings
The RESA project is currently in NICTA's Commercialisation pipeline. As such, the RESA Project can engage with the market with service offerings, such as those listed below:
1. Business Analysis
Problem: Aligning IT to deliver strategic business outcomes.
Solution: RESA is used to capture needs, identify inter-dependencies, resolve conflicts, and demonstrate alignment.
2. Independent Review
Problem: Business analysis complete, but concerns regarding misalignment linger.
Solution: RESA is applied to confirm IT will deliver desired outcomes. Remedies made based on results.
3. Change Management
Problem: Markets change during the lifecycle of projects and so do needs.
Solution: RESA is applied to monitor changes in business needs to keep IT in alignment.
4. Ombudsman
Problem: Unclear whether IT is delivering on business outcomes or dispute with service provider erupts.
Solution: RESA is applied to confirm delivery on business outcomes and identify areas in need of revision.
News
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June 12, 2007 |
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| Jan. 12, 2007 |
Kicking off the year with a talk on "Business Strategy Driven Requirements Engineering and Enterprise Architecture" at The Requirements Engineering Symposium in Tokyo Japan on January 19! I will give the talk in Japanese. The symposium is sponsored by NTT Data and Japan's Software Engineering Center (SEC), part of the Information Technology Promotion Agency (IPA) under the Ministry of Economy, Trade and Industry (METI).
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| Oct. 10, 2006 |
IT Book published by NTT Data with foreword written by Steven Bleistein, Karl Cox, and June Verner. IT Strategy Design (below left) describes NTT Data's highly innovative FBCM methodology. The book is currently in distribution nationally in Japan. The picture (below right) shows from left to right me, Mr. Nishijima, and Mr. Kokune, authors from NTT Data's R&D division at the Kinokuniya book store in Toyosu. Mr. Kokune is pointing to the the book on the shelf.
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Related Research Publications and Invited Talks
Book Chapter
Peer-reviewed journals
S. J. Bleistein, K. Cox, J. Verner, and K. T. Phalp, "B-SCP: A requirements analysis framework for validating strategic alignment of organizational IT based on strategy, context, and process," Information and Software Technology, vol. 46, pp. 846-868, 2006. ScienceDirect TOP 25 Hottest Articles Rankings: #2 in Q3'06, #10 in Q4'06.
S. J. Bleistein, K. Cox, and J. Verner, "Validating strategic alignment of organizational IT requirements using goal modeling and problem diagrams," Journal of Systems and Software, vol. 79, pp. 362-378, 2006. ScienceDirect TOP 25 Hottest Articles Rankings: #5 in Q2'06, #20 inQ3'06, #8 in Q4'06.
S. J. Bleistein, K. Cox, J. Verner, and K. T. Phalp, "Requirements Engineering for e-Business Advantage," Requirements Engineering Journal, vol. 11, pp. 4-16, 2006.
J. Verner, K. Cox, S. J. Bleistein, and N. Cerpa, "Requirements engineering and software project success: an industrial survey in Australia and the US," Australian Journal of Information Systems, vol. 13, pp. 225-238, 2005.
K. Cox, K. Phalp, S. J. Bleistein, and J. Verner, "Deriving Requirements from Process Models via the Problem Frames Approach," Information and Software Technology, vol. 47, pp. 319-337, 2005.
S. J. Bleistein, A. Aurum, K. Cox, and P. Ray, "Strategy-Oriented Alignment in Requirements Engineering: Linking Business Strategy to Requirements of e-Business Systems using the SOARE Approach," Journal of Research and Practice in Information Technology, vol. 36, pp. 259-276, 2004. Australian National Committee on Computation and Automatic Control (ANCCAC) Prize 2005.
Peer-reviewed conferences/workshops
A. Babar, K. Cox, S. J. Bleistein, and J. Verner, "Indentifying Domain Context for the Intentional Modelling Technique MAP," presented at 1st International Workshop on Enterprise Information Systems Engineering - WEISE 2007, Regensburg, Germany, 2007.
J. Verner, K. Cox, and S. J. Bleistein, "Predicing good requirements for in-house software development projects," presented at International Symposium on Empirical Software Engineering (ISESE 2006), Rio de Janeiro, Brazil, 2006.
K. Cox, S. J. Bleistein, P. Reynolds, and A. Thorogood, "A contingency view of organizational infrastructure requirements engineering," presented at 21st ACM Symposium on Applied Computer Track on Organizational Engineering (ACM SAC OE 2006), Dijon, France, 2006.
J. Verner, K. Cox, S. J. Bleistein, and P. L. Bannerman, "Predicting good requirements? A pilot study," presented at the Workshop on Requirements Engineering for Business Need and IT Alignment 2005 (REBNITA'05) held at the 13th IEEE International Requirements Engineering Conference 2005 (RE'05), Paris, France, 2005.
J. Verner, S. Bleistein, N. Cerpa, and K. Cox, "Requirements practices: a comparative industrial survey - Fourteenth International Conference on Information Systems Development (ISD 2005)," in Advances in information systems development: bridging the gap between academia and industry, vol. 2, A. Nilsson, R. Gustas, W. Wojtkowski, W. G. Wojtkowski, S. Wrycza, and J. Zupancic, Eds. Karlstad, Sweden: Springer Verlag, 2005, pp. 719-730.
J. M. Verner, K. Cox, S. Bleistein, and N. Cerpa, "What requirements engineering practices predict software project success?" presented at 3rd REK-SWDC International Conference on Software Development, Reykjavik, Iceland, 2005.
S. J. Bleistein, K. Cox, and J. Verner, "Strategic Alignment in Requirements Analysis for Organizational IT: an Integrated Approach," presented at 20th ACM Symposium on Applied Computing (SAC'05), Santa Fe, NM, USA, 2005.
J. Verner, K. Cox, and S. J. Bleistein, "Requirements Engineering and Software Project Success: an Industrial Survey in Australia and the U.S: An Industrial Survey," presented at 9th Australian Workshop on Requirements Engineering (AWRE'04), Adelaide, Australia, 2004. Best Paper Award.
K. Cox, K. T. Phalp, A. Aurum, S. J. Bleistein, and J. Verner, "Connecting Role Activity Diagrams to the Problem Frames Approach," presented at 9th Australian Workshop on Requirements Engineering (AWRE'04), Adelaide, Australia, 2004.
S. J. Bleistein, K. Cox, and J. Verner, "Requirements Engineering for e-Business Systems: Integrating Jackson Problem Diagrams with Goal Modeling and BPM," presented at 11th Asia Pacific Software Engineering Conference, Busan, Korea, 2004.
S. J. Bleistein, K. Cox, and J. Verner, "Modeling Business Strategy in e-Business Systems Requirements Engineering," presented at Fifth International Workshop on Conceptual Modeling Approaches for E-Business (eCOMO 2004), Shanghai, China, 2004.
S. J. Bleistein, K. Cox, and J. Verner, "RE Approach for e-Business Advantage," presented at 10th Anniversary International Workshop on Requirements Engineering: Foundation of Software Quality (REFSQ), Riga, Latvia, 2004.
S. J. Bleistein, K. Cox, and J. Verner, "Problem Frames Approach for e-Business Systems," presented at 1st International Workshop on Advances and Applications of Problem Frames (IWAAPF) at the International Conference on Software Engineering (ICSE'04), Edinburgh, 2004.
S. J. Bleistein, A. Aurum, K. Cox, and P. Ray, "Linking Requirements Goal Modeling Techniques to Strategic e-Business Patterns and Best Practice," presented at Australian Workshop on Requirements Engineering (AWRE'03), Sydney, Australia, 2003.
Book foreword
S. Bleistein, K. Cox, J. Verner, IT Strategy Design (Japanese title: IT Senryaku Dezain), by NTT Data Research and Development Division, Rikku Telecom, 2006.
Edited proceedings
K. Cox, E. Dubois, Y. Pigneur, S. Bleistein, J. Verner, A. Davis, R. Wieringa, Eds, (2005), Proceedings of the 1st International Workshop on Requirements Engineering for Business Need and IT Alignment, UNSW Press, Sydney, (available online), ISBN: 0-7334-2276-4.
Guest editorial
K. A. Cox, S. J. Bleistein, J. M. Verner, and A. M. Davis, "REBNITA'05--1st International Workshop on Requirements Engineering for Business Need and IT Alignment," Journal of Systems and Software, vol. 80, pp. 283, 2007.
Invited Talks
Requirements Engineering Symposium sponsored by the Software Engineering Center (Information Technology Promotion Agency) and NTT Data, “Business Strategy Driven Requirements Management and Enterprise Architecture (presented in Japanese),” Tokyo, January 19, 2007.
Information Processing Society of Japan, "Requirements Engineering for Organisational IT: Business Scope and Strategic Systems," Karl Cox and Steven J. Bleistein, Tokyo, March 28, 2006.
Nomura Reseach Institute, "Achieving business strategy with requirements engineering: the business strategy, context, and process (B-SCP) method," Tokyo, November 4, 2005.
NTT Data, "Achieving business strategy with requirements engineering: the business strategy, context, and process (B-SCP) method,"Tokyo, October 31, 2005.