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Home  >  Research  >  Projects  >  Business Adaptation and Interoperation  >  Business-IT Adaptation

Business-IT Adaptation

The Challenge

Complex business systems environments require a variety of tools, monitors and dashboards to support their day-to-day operations and help track down problems as they occur. These tools work monitor IT resources (like servers and network routers) and determine technical performance metrics, such as response time, throughput and availability. However, these tools do not relate well to business drivers, such as profitability of operations, impact on customer experience or churn (customer attrition). There are other tools that can provide a summary of business behaviour, such as Business Intelligence (BI) and Business Activity Monitoring (BAM) dashboards. These tools can present a good view of the business operations, even in real-time, but responding to changes in the operational behaviour of an organisation is still very much a manual process. Further, by the time a business process change can be implemented in the IT infrastructure, the opportunity to capitalise on it may be lost. The challenge is therefore to close the real-time gap between operational business metrics and the IT infrastructure for business processes.

The Technology

Our vision is to use NICTA technology to drive business processes to adapt in real-time in order to maximise those business metrics that are most important to an organisation. Business events are continuously collected and fed to a decision engine, which is configured according to the specific drivers for the business. The decision engine, in turn, modifies the behaviour of relevant business processes according to those rules. This ensures that the operations are continuously tuned and responsive to the conditions of the moment.

Publications

The best overview of the technology is given in the following paper:

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